Patient Experience Survey

We are always trying to improve your experience with our office. Please take a moment to answer this quick survey and provide any feedback to help us make our office better for you and your child(ren). 
  1. When scheduling an appointment, were you able to schedule with Dr. Albert for the day/time you wanted?
    If not, are there specific days or times that we should keep available for "open scheduling"?
    0/750
  2. Could you schedule an appointment outside of traditional business hours? (before 9:00am, after 5:00pm) if needed?
    If not, what time/days would work better for you?
    0/750
  3. Did our team do their best to keep patient privacy protected?
    If not, please let us know what could have been done differently to protect patient privacy.
    0/750
  4. Did Dr. Albert and the team know about your child's personal medical history and any recent Emergency Room, urgent care, inpatient stays and/or specialty visits?
  5. Was there sufficient and accessible parking?
    If not, what issues did you run into?
    0/750
  6. Were there any potential obstacles or problems getting from the car to the door? (Potholes, heavy doors, slippery sections, etc)
    If there were obstacles or problems, please describe them so that we can correct the issue.
    0/750
  7. How long did it take to get checked in?
    0/750
  8. Was the waiting room clean and comfortable?
    Please list any issues that you encountered
    0/750
  9. How long did you wait to be seen? If it was more than 15 minutes, were you given an update?
    0/750
  10. Was the staff courteous? Did they greet you when you arrived and did they thank you and say good-bye when you left?
    0/750
  11. Please provide any suggestions for improving our office and the patient experience with Hoosick Street Pediatrics and Dr. Albert:
    0/750